Introduction
Welcome to ProblemHunt. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.
1. Information We Collect
1.1 Information You Provide
When you create an account or use our services, we collect:
- Account Information: Email address, name (if provided via OAuth)
- Profile Information: Subscription plan, preferences
- Payment Information: Processed securely through our payment processor (we do not store credit card details)
- Source Configuration: Reddit subreddits, keywords, and scan frequency preferences you set up
1.2 Information We Collect Automatically
- Usage Data: How you interact with our service, features used, scan history
- Device Information: IP address, browser type, operating system
- Cookies: Authentication cookies for maintaining your session
1.3 Information from Third Parties
- Reddit API: Publicly available posts from subreddits you configure
- OAuth Providers: Basic profile information if you sign in with Google
- AI Service: We send Reddit posts for analysis (no personal data)
2. How We Use Your Information
We use your information to:
- Provide and maintain our service
- Process your subscription and payments
- Scan Reddit for customer problems based on your configured sources
- Analyze and cluster similar problems using AI
- Send you service-related notifications
- Improve our service and develop new features
- Enforce our terms of service and prevent fraud
3. Data Storage and Security
3.1 Where We Store Your Data
- Primary Database: Secure cloud infrastructure with encryption at rest
- Authentication: Industry-standard security protocols
- Payment Processing: PCI DSS compliant payment processor
3.2 Security Measures
- SSL/TLS encryption for all data transmission
- Encrypted passwords using bcrypt
- Row-level security policies in our database
- Regular security updates and monitoring
- Secure API key storage and management
4. Third-Party Services
We use the following third-party services:
- Database Provider: Secure database and authentication infrastructure
- Hosting Provider: Application hosting and deployment
- Payment Processor: Payment processing and subscription management
- AI Service: AI analysis of Reddit posts
- Reddit API: Fetching public posts from configured subreddits
- Google OAuth: Optional authentication provider
Each of these services has their own privacy policy. We recommend reviewing them.
5. Data Retention
We retain your data as follows:
- Account Data: Until you delete your account
- Scanned Problems: Until you delete them or your account
- Payment Records: As required by law (typically 7 years)
- Usage Logs: Up to 90 days for security and debugging
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your personal data
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Object: Object to processing of your personal data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us through your account settings or email us directly.
7. Cookies
We use essential cookies to:
- Keep you signed in to your account
- Remember your preferences
- Ensure security of your session
We do not use third-party tracking cookies or advertising cookies.
8. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us through your account settings or the support channels provided in the application.